Waiter/Waitress will take orders and serve food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to Guests. Duties and responsibilities include but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all time.
Duties:
• Provide the perfect service experience for every Guest
• Smile and greet the guest before they greet you
• Ensure the Guest feels important and welcome in the restaurant
• Present menu, answer questions and make suggestions regarding food and beverage
• Must know all food liquor, beer, wine and retail offered
• Take beverage and food orders
• Deliver beverages and food in a timely manner.
• Apply positive suggestive sales approach to guide Guests
• Check-in with guests to ensure that everything is going well.
• Share feedback on food and drink quality
• Pre-bus tables; maintain table cleanliness, bus tables
• Refill beverages throughout the meal.
• Looks for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Deliver guest’s bill and thank them for dining at the restaurant
• Give comments card to guest for their feed back
• Engage with the guest. Invite them to like and follow our social media accounts Share feedback on food and drink quality
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Work with other servers and be a team player.
Other:
• Relieve cashier when necessary
• Run the beverage & food when necessary
• Work in different station when needed
• Work at the other Hops branch when needed

Hard working, honest and reliable, must be able to work under pressure, must be able to do duty hours from 4pm/5pm - 12am/1am.